We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thecalinea.com and include your order number.

If your return is accepted, we’ll send you a prepaid return shipping label, as well as instructions on how and where to send your package. A $9.95 return fee will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@thecalinea.com.

Damages and issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right as quickly as possible.

Exceptions / non-returnable items

Certain items cannot be returned or exchanged, including:

• Items marked as Final Sale at the time of purchase

• Opened or used personal care items, including bath soaps

• Items that are not in their original condition

• Items showing signs of wear, use, washing, damage, or alteration

Please get in touch if you have questions or concerns about your specific item.

Gift cards are also non-returnable.

Exchanges

We’re happy to assist with exchanges for a different size or color, subject to availability.

To request an exchange, contact us at hello@thecalinea.com with your order number and the size or color you would prefer. If the requested item is unavailable, we may offer a refund or store credit instead.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, your refund may be issued to your original payment method or as store credit.

Refunds issued to the original payment method will generally be processed within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

A $9.95 return fee will be deducted from your refund unless the return is due to an item arriving damaged, defective, or incorrect.

If more than 15 business days have passed since we approved your return, please contact us at hello@thecalinea.com.

Shop Pay purchases

Orders placed using Shop Pay follow the same 30-day return policy.

Once your return has been received, inspected, and approved, your refund will be issued through Shop Pay. Shop Pay will adjust your remaining payment schedule or issue the applicable refund in accordance with its terms.

Any amounts already paid will be refunded by Shop Pay directly. Future payments may be reduced or canceled depending on the value of the approved return.